Rights for defective performance
Complaint
If the service does not conform to the contract or does not work, you can submit a complaint. We confirm both receipt and resolution in writing by email and resolve it without undue delay, no later than 30 days.
You may also submit a complaint by email or post to the provider’s address; we will still confirm receipt and resolution in writing. Statutory consumer rights remain unaffected.
Online complaint
Sign in with the button in the page header to submit a complaint online, so we can reliably match it to your contract. Without signing in, you can send your complaint to vaclav@syllonaut.com.
Václav Loubek, Slepá 868, 289 24 Milovice – Mladá · Phone: +420 733 377 199 · vaclav@syllonaut.com